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STORE POLICY

Customer Care

RAPIDFIRE STORE POLICY
Last updated: April, 13th 2025

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Welcome to Rapidfire. We’re committed to delivering high-quality, thoughtfully designed pieces that reflect our values in creativity, individuality, and craftsmanship. Please read the following policies carefully before making a purchase.

1. Shipping & Handling

  • Processing Time: All orders are processed within 3-7 business days. During high-volume releases or pre-orders, please allow additional time for processing.

  • Shipping Time: Delivery times vary based on your location. Once your order ships, you will receive a confirmation email with tracking information.

  • International Shipping: We offer international shipping. Customs fees or import duties may apply and are the responsibility of the customer.

2. Returns & Exchanges

  • All Sales Are Final. Due to the limited nature of our products, we do not accept returns, refunds, or exchanges unless the item arrives damaged or incorrect.

  • If you receive a damaged or incorrect item, please contact us at [insert contact email] within 7 days of delivery with your order number and photos of the issue.

  • Approved cases will be eligible for a replacement or store credit.

3. Pre-Orders

  • Some pieces may be offered as pre-orders to minimize waste and ensure accurate demand.

  • Full payment is required at checkout for pre-orders.

  • Pre-order timelines will be clearly stated on the product page. Please allow the estimated production and shipping time before reaching out.

4. Order Changes & Cancellations

  • We cannot make changes or cancel an order once it has been placed. Please review your order carefully before confirming your purchase.

5. Lost or Stolen Packages

  • We are not responsible for lost, stolen, or delayed packages once they are in the hands of the shipping carrier.

  • If your package is marked as delivered but hasn’t arrived, we recommend contacting the carrier directly.

6. Customer Support

For any questions or concerns, feel free to contact us at:
📧 rapidfireusa.help@gmail.com
We aim to respond within 1-3 business days.

Thank you for being a part of the Rapidfire movement. Every piece we release carries more than a look—it carries a message.

Privacy & Safety

RAPIDFIRE PRIVACY & SAFETY POLICY
Last updated: April, 13th 2025

At Rapidfire, we value your trust and are committed to protecting your privacy and personal information. This policy outlines how we collect, use, and safeguard your data when you shop with us.

1. Information We Collect

When you use our site or place an order, we may collect the following information:

  • Your name

  • Shipping and billing address

  • Email address

  • Phone number (optional)

  • Payment information (processed securely via third-party providers)

  • Order history

  • IP address and browsing behavior (for analytics and site improvement)

2. How We Use Your Information

We use your information to:

  • Process and ship your orders

  • Communicate with you regarding your order or customer service inquiries

  • Send order confirmations, updates, or promotional emails (if you opt in)

  • Improve your shopping experience and personalize content

  • Analyze traffic and behavior on our website

3. Protection of Your Information

  • All payment transactions are processed securely through trusted third-party platforms (e.g., Shopify, PayPal, Stripe).

  • We do not store full credit/debit card details on our servers.

  • Our website uses SSL encryption to protect sensitive data.

  • We do not sell, trade, or share your personal information with third parties for marketing purposes.

4. Cookies & Analytics

We use cookies to improve your experience and help us understand site traffic. Cookies are small data files stored on your device that help our website run more efficiently.

You can choose to disable cookies through your browser settings, though this may affect certain features of the site.

5. Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of marketing emails at any time via the unsubscribe link

  • Request details on how your data is used

To exercise any of these rights, contact us at:
📧 rapidfireusa.help@gmail.com

6. Safety & Security

  • We take customer safety seriously. We ensure all products and packaging are handled with care and follow industry safety standards.

  • Our site is regularly updated and maintained to prevent vulnerabilities or threats.

  • We will never ask for sensitive information like your password over email or phone.

7. Policy Updates

We may update this Privacy & Safety Policy from time to time. Any changes will be posted on this page, with an updated effective date.

Contact Us
If you have any questions or concerns regarding your privacy or the safety of your information:
📧 rapidfireusa.help@gmail.com

Payment Methods
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