FREQUENTLY ASKED QUESTIONS
RAPIDFIRE — FREQUENTLY ASKED QUESTIONS (FAQ)
Got a question? We’ve got answers.
ORDERS & SHIPPING
Q: How long will it take to get my order?
A: Orders are processed within 3–7 business days. Once shipped, you’ll receive a tracking number via email. Shipping times vary based on your location.
Q: Do you ship internationally?
A: Yes — we ship worldwide. Please note that customs fees or import duties may apply and are the customer’s responsibility.
Q: I entered the wrong address. Can I fix it?
A: Email us immediately at rapidfireusa.help@gmail.com. If your order hasn’t shipped yet, we’ll do our best to update the address. Once it’s shipped, we can’t make changes.
RETURNS & EXCHANGES
Q: Can I return or exchange an item?
A: All sales are final. We do not accept returns or exchanges unless the item arrives damaged or incorrect.
Q: What if my item is damaged or I received the wrong product?
A: Reach out to rapidfireusa.help@gmail.com within 7 days of receiving your order. Include your order number and clear photos. We’ll take care of you.
PRE-ORDERS
Q: What is a pre-order?
A: Pre-orders allow you to reserve limited pieces before they’re officially released. This helps us reduce waste and produce based on demand.
Q: When will my pre-order ship?
A: Estimated shipping timelines will be listed on the product page. Pre-orders typically take longer than regular orders, so please be patient.
PRODUCT INFO
Q: What sizes do you offer?
A: Sizing varies by product. Be sure to check the sizing chart listed on each product page.
Q: Are your pieces limited?
A: Yes. Many items are limited in quantity and may not restock once sold out. If you want it — grab it.
OTHER
Q: Do you restock items?
A: Most of our drops are exclusive and may never restock. Some pieces might return if the demand is high, but we recommend securing items while they’re available.
Q: How do I stay updated on drops?
A: Follow us on Instagram and TikTok, and subscribe to our email list for early access, exclusive drops, and updates.
Q: I still need help. How do I contact you?
A: Shoot us an email at rapidfireusa.help@gmail.com — we respond within 1–3 business days.